There Was A Problem Resetting Your PC on Windows 10 Fix

In this tutorial, I will show you how to fix ‘There was a problem resetting your PC‘ error on Windows 8/8.1 and Windows 10 while Refreshing the system.

If you try to attempt for Refresh, you will have an error message:

There was a problem refreshing your PC. No changes were made

And if you want to use Reset feature, there is another error message:

There was a problem resetting your PC

There Was A Problem Resetting Your PC in Windows 10 Fix

This is a simple solution help you can fix Windows 10: there was a problem resetting your PC, you can do that follow these steps:

Solution 1: Use the Command Prompt for advanced troubleshooting

Step 1. You navigate to Settings > Update & Security > Recovery > Advanced startup, select Restart now.

There Was A Problem Resetting Your PC in Windows 10

Step 2. Then, at reboot, you’ll see below shown Choose an option screen. Now, you click Troubleshoot > Advanced options > Command prompt.

Use the Command Prompt for advanced troubleshooting

Step 3. Next, you choose the administrator account and enter the credentials for the admin account.

Step 4. Move on, you type following commands in the Command Prompt window

cd %windir%\system32\config

ren system system.001

ren software software.001

and hit Enter after each.

There Was A Problem Resetting Your PC

Step 6. Now you exit the Command Prompt window. In Windows Recovery Environment screen, you click Continue option to get into your operating system. Restart your PC and check if the problem is resolved.

Method 2: Set Custom Recovery Image Location

In order to resolve “There Was A Problem Resetting Your PC“, you will download Windows 10 ISO from this source then use CMD to set custom recovery image location.

Step 1. Press Windows Key + E to open Windows Explorer. Under This PC double-click the C: drive.
Step 2. Now, you create WIN-RECOVERY folder in your C:/
Step 3: Then, from ISO image Sources folder, you copy the Install.WIM file to WIN-RECOVERY folder.
Step 4. Now open a Command Prompt as an Administrator by pressing Windows Key + X to open Power User Menu then click Command Prompt (Admin).
Step 5. When Command Prompt starts, type REAGENTC /INFO and press Enter. You will see that Recovery Image Location was missing.
Step 6. To set your custom recovery path, you type the following command and press Enter.

reagentc /SetOSImage /Path C:\WIN-Recovery\install.wim /Index 1

Step 7. Lastly, restart your system and check if the problem has resolved.

Watch more following video for illustration of this guide:


Hope this tutorial can help you fix there was a problem resetting your PC Windows 10.